Terms of Service

Xploratech Limited is a company registered in England and Wales. We provide AI workflow audits, custom agentic software development, and ongoing technical collaboration services to businesses.

These terms apply to all services we provide, including The Audit, The Build, and The Collaboration, as described on our website and in any engagement documentation.

We offer three core service types:

• The Audit — a discovery and analysis engagement in which we assess your business workflows, identify automation and AI opportunities, and deliver a written findings report with ROI modelling.
• The Build — custom agentic software development based on audit findings, including integration with your agreed tools and systems.
• The Collaboration — an ongoing embedded technical partnership providing continuous AI development, strategic advisory, and iteration over an agreed period.

The specific scope, deliverables, timelines, and fees for each engagement are set out in a Statement of Work or Letter of Engagement issued before work begins.

Work commences only after both parties have agreed and signed the relevant engagement documentation. Any changes to agreed scope must be documented in writing and may affect fees and timelines.

You agree to provide timely access to the information, systems, and personnel reasonably required for us to carry out the services. Delays caused by your failure to provide such access may affect delivery timelines and are not our responsibility.

We reserve the right to decline or terminate an engagement if we reasonably determine that the work would involve unlawful, unethical, or harmful applications of AI.

Our fees are agreed on a per-engagement basis and set out in the relevant engagement documentation. All fees are exclusive of VAT, which will be charged at the prevailing UK rate where applicable.

Invoices are due for payment within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

We do not offer refunds on completed work or on Audit engagements once the findings report has been delivered.

Upon receipt of full payment for a Build engagement, all custom software, code, and deliverables created specifically for you under that engagement are assigned to you. This assignment does not include any pre-existing tools, frameworks, libraries, or methodologies we use in our work, which remain our property or are subject to their respective licences.

Audit reports, written findings, and other advisory deliverables remain your property once paid for, but we retain the right to reference anonymised, aggregated learnings for the purpose of improving our services.

You grant us permission to use your company name as a client reference on our website and in marketing materials unless you request otherwise in writing.

Both parties agree to keep confidential all non-public information disclosed during the engagement and not to disclose it to any third party without the other party's written consent, except as required by law.

This obligation survives termination of the engagement for a period of three years.

We will perform the services with reasonable skill and care, in accordance with the agreed scope. We do not warrant that our services will be uninterrupted or error-free, or that any AI-based outputs will be accurate in all circumstances.

Audit findings and ROI projections are estimates based on information provided by you. They are not guarantees of outcome. Actual results will depend on factors outside our control, including how recommendations are implemented.

To the fullest extent permitted by law, our total aggregate liability to you arising from or in connection with any engagement (whether in contract, tort, or otherwise) is limited to the total fees paid by you to us under that specific engagement.

We are not liable for any indirect, consequential, incidental, or special loss or damage, including loss of profits, loss of revenue, loss of data, or business interruption, even if we were advised of the possibility of such losses.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

Either party may terminate an engagement by giving written notice if the other party materially breaches these terms and fails to remedy that breach within 14 days of receiving written notice.

On termination, you will pay for all work completed up to the date of termination. We will deliver any completed deliverables to you upon receipt of that payment.

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The version in effect at the time you engage our services will apply to that engagement. Updated terms will be posted on our website with a revised "Last updated" date.

If you have any questions about these terms, please contact: