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AI AUTOMATION ENGINEERING

Better ways to work.Engineered to evolve.

You don't need to know which AI tool or automation platform you need. Tell us where things feel harder than they should. We'll understand how your business operates, find where it could run better, and engineer the right solution.

See our demoSee how the Audit works
  1. SYSTEMWebsite enquiry arrives
  2. AUTOMATIONPicked up by workflow
  3. CODEMatched to customer
  4. AIDrafts a tailored reply
  5. HUMANApproved by the team
  6. ACTIONSent, and CRM updated
Illustrative example: handling a customer enquiry.

WHEN WORK IS HARDER THAN IT SHOULD BE

When everyday work becomes hard work.

Information arrives from everywhere. People chase missing details. Work moves between systems and teams. Things wait, get repeated or get missed. And somehow the right result still has to come out on time.

If some of this feels familiar, you don't need to know what's causing it or how to automate it. That's where we start.

BEFORE ANYTHING IS BUILT

First, we understand the work.

A piece of work is more than its steps and the tools it touches. Before suggesting anything, we look at all of it.

INFORMATION

Where does it come from, and what is needed?

01

A request arrives

02

Details recorded

SYSTEMS

Where is information held, and how does it move?

03

Passed on

EXCEPTIONS

What happens when the work doesn't follow the usual path?

04

Checked and decided

JUDGEMENT

Where do experience and context shape the decision?

05

Completed

OUTCOME

What does done actually mean, and for whom?

BUILT BY XPLORATECH

See the engineering working.

Three ordinary business problems. Three working demonstrations of AI, automation, software engineering and human judgement, built and tested end to end at a fictional trade business.

Fernhill Plumbing & Heating, a fictional company
FICTIONAL DEMONSTRATION COMPANY
The company and its data are fictional. The engineering, workflows and testing are real.
A customer calls after hours.0121:47. Office closed. A customer rings to report a boiler fault.AICODEHUMANSERVICE REQUESTFrom an unanswered call to a structured business outcome.An engineer finishes a job.02“Found PRV passing, swapped it… Used 1 x 3 bar PRV from van.”HUMANAICODEJOB UPDATEDFrom an engineer's notes to a structured business record.A customer emails the office.03Subject: Boiler service. “Could I book in an annual service for our boiler please?”AICODEHUMANDRAFT READYFrom an incoming email to a reviewed draft.

Fernhill's synthetic demonstration scenarios.

Watch the film 3:53See the work

THE AUTOMATION AUDIT

Don't guess what to automate.
Audit it.

We map how your processes really run, put a value on what they cost, and give you a plan for where AI and automation will make the biggest difference, and what to do first. It is worth having whether or not you build anything with us.

How the Audit works

It starts with a free Discovery Call. If an Audit is not the right next step, we will say so.

AUTOMATION ROADMAPIllustrative example, not a client.

  1. Now

    Clear value, ready to build

    Supplier invoice matching

    6 to 9 hours/weekValidated

  2. Next

    After the CRM is tidied

    Enquiry triage and routing

    Not yet quantifiedEstimated

  3. Later

    Earns its place as you grow

    Customer order portal

    Depends on growth

Not recommended

Should stay with people

Automated credit decisions

A judgement with real consequences, made by the people accountable for it.

Without us

What you can improve yourself

Tidy the CRM before automating

Anything that reads it will only be as good as its data.

What is your team still doing by hand that it shouldn't be?

You don't need to know what technology you need. Show us where the work gets stuck.